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• A comparative study on the impact of service quality on customer satisfaction: Survey of joint venture and government banks in Nepal

  Shiva Raj Ghimire , Nirdosh Agarwal , Ashok Basnet , Sneha Chaurasiya

  153-163

  2024-10-16

  Statistics: 693

• Influence of digital finance service worth on customer satisfaction in Nepal

  Binay Shrestha , Neha Agrawal

  192-198

  2023-12-01

  Statistics: 854

• Effective guest complaint management for hotel front office staff: Active listening, prompt resolution, empathy, and consistent follow-up

  Made Sudiarta , I Ketut Santra , Jumhur Hakim

  418-429

  2025-12-10

  Statistics: 2644