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• Assessing service quality and customer experience in relation to customer satisfaction in organizing mice events

  Ni Komang Lia Parasuari , I Komang Mahayana Putra , Majid Wajdi , Suhaiza Zailani

  235-248

  2026-08-05

  Statistics: 142

• The role of ambiance and service in culinary tourism: A case study at D’Warung

  Ni Wayan Sukartini , I Nyoman Kanca , I Putu Budiarta , Ida Ayu Ketut Sumawidari

  181-198

  2024-10-16

  Statistics: 768

• Reflections of culture and comfort in a cup of coffee: Observing M. Aboe Talib coffee shop

  Majid Wajdi , Budi Susanto , M. Agus Sutiarso , Waelan Waelan

  126-136

  2024-08-20

  Statistics: 961

• Meningkatkan hunian hotel dan kepuasan pelanggan melalui strategi reservasi online yang efisien dan inovatif

  Si Luh Made Krisnayanti , Ni Luh Eka Armoni , Lien Darlina , Selvie Ratna Ivone Mandang

  44-54

  2022-12-08

  Statistics: 1298

• Digital transformation enhances tourism competitiveness, sustainability, and visitor experience in the digital era

  Jumhur Hakim , Ida Ayu Ketut Sumawidari , Asma Khan , Basu Dev Lamichhane , Md. Gulam Mokta Dhir , Mutahir Abbas , Nirdosh Agarwal

  142-152

  2026-04-02

  Statistics: 648

• Effective guest complaint management for hotel front office staff: Active listening, prompt resolution, empathy, and consistent follow-up

  Made Sudiarta , I Ketut Santra , Jumhur Hakim

  418-429

  2025-12-10

  Statistics: 2644