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Journal of Commerce, Management, and Tourism Studies
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Found 9 items.
  • Assessing service quality and customer experience in relation to customer satisfaction in organizing mice events

    Ni Komang Lia Parasuari , I Komang Mahayana Putra , Majid Wajdi , Suhaiza Zailani
    235-248
    2026-08-05
    Statistics: 142
  • A comparative study on the impact of service quality on customer satisfaction: Survey of joint venture and government banks in Nepal

    Shiva Raj Ghimire , Nirdosh Agarwal , Ashok Basnet , Sneha Chaurasiya
    153-163
    2024-10-16
    Statistics: 693
  • Influence of digital finance service worth on customer satisfaction in Nepal

    Binay Shrestha , Neha Agrawal
    192-198
    2023-12-01
    Statistics: 854
  • Enhancing efficiency and quality control: Implementing TQM in Pakistani construction

    Muhammad Waheed , Mutahir Abbas
    65-72
    2024-04-23
    Statistics: 616
  • Effective guest complaint management for hotel front office staff: Active listening, prompt resolution, empathy, and consistent follow-up

    Made Sudiarta , I Ketut Santra , Jumhur Hakim
    418-429
    2025-12-10
    Statistics: 2644
  • Implementation of business process reengineering concept in transforming Nigerian firm: A systematic literature review

    Kelechi Enyinna Ugwu , Dr. Charles Odinakachi Njoku
    228-241
    2025-08-04
    Statistics: 764
  • Enhancing organizational efficiency and quality control through the implementation of total quality management: A strategic approach to sustainable improvement

    Muhammad Waheed , Mutahir Abbas
    118-125
    2024-08-11
    Statistics: 1678
  • Meningkatkan hunian hotel dan kepuasan pelanggan melalui strategi reservasi online yang efisien dan inovatif

    Si Luh Made Krisnayanti , Ni Luh Eka Armoni , Lien Darlina , Selvie Ratna Ivone Mandang
    44-54
    2022-12-08
    Statistics: 1298
  • Digital transformation enhances tourism competitiveness, sustainability, and visitor experience in the digital era

    Jumhur Hakim , Ida Ayu Ketut Sumawidari , Asma Khan , Basu Dev Lamichhane , Md. Gulam Mokta Dhir , Mutahir Abbas , Nirdosh Agarwal
    142-152
    2026-04-02
    Statistics: 648
1 - 9 of 9 items

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Yayasan Mitra Persada Nusantara

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Yayasan Mitra Persada Nusantara

Jl. Purnawira IV/28 Padangsambian Kelod, Denpasar, Bali, Indonesia
Postcode 80117

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  •   Email. jcmts@ympn.co.id
  •   Web. JCMTS
  •   e-ISSN. 2964-9927

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© 2026 Journal of Commerce, Management and Tourism Studies
Published by Yayasan Mitra Persada Nusantara