This is an outdated version published on 2023-07-02. Read the most recent version.

Examining email etiquettes of Filipino accountancy students: insights from Faculty members in a higher education institution

Authors

Casey Castillo Eastern Visayas State University, Philippines
Allyssa Mae Udtohan Eastern Visayas State University, Philippines
Clyde Jeffrey Reyno Eastern Visayas State University, Philippines
Angela Pamplona Eastern Visayas State University, Philippines
Joseph Nacionales Eastern Visayas State University, Philippines
Norberto Claridad Eastern Visayas State University, Philippines

DOI:

https://doi.org/10.58881/jllscs.v1i2.61

Keywords:

email, etiquettes

Abstract

Effective email communication is not only a means of conveying information but also a reflection of the students’ professionalism and respect for the recipient. This study explored some best practices for accountancy students when composing emails to their faculty members, including developing a professional tone and crafting concise and meaningful emails. Qualitative approach was utilized as the framework in conducting the research and Interpretive Phenomenological Approach (IPA) was employed. Purposive-convenience sampling technique was used in gathering the participants and with the use of the thematic analysis approach, interview transcripts were read and examined many times and were organized, arranged, grouped, and coded to different themes and subthemes that reflect the purpose of the study. In presenting the findings related to the first research question, five main themes were formed (1) use of English as the definite conventional language, (2) clearly and comprehensively conveying emails using any given language, (3) the use of English language as a formal language, (4) English language as a tool in measuring competency and skills of students, (5) observing proper grammar articulation in any given language. Five concurrent themes also for the second research question (1) not giving attention to those students that do not follow email etiquette, (2) teaching and informing students the proper way of sending emails; discerning students, (3) life disposition through email, (4) presenting proper email formats that students can follow, (5) having a positive insight on the students who uses proper email etiquette.

Downloads

Download data is not yet available.

References

Adas, Dana. (2013). Writing Difficulties and New Solutions: Blended Learning as an Approach to backgrounds. Language Learning & Technology, 24(2), 104–118. http://hdl.handle.net/10125/44728

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Business Education.

David Crystal. (2007). Language and the Internet. Cambridge University Press, 2006. ISBN: 978-

emails. Lodz Papers in Pragmatics, 18(1), 197–222. https://doi.org/10.1515/lpp2022-0009

Enhancing Writing Performance. Asian Social Science. 9. 208-217. 10.5539/ass.v9n7p208

Ferris, Sharmila Pixy, Writing Electronically: The Effects of Computers on Traditional Writing Vol. 8,

Flanegin, M. and Rudd, B. (2000). Integration communication skills and business education. Journal of

for research on the lived experience of pain. Br J Pain, 9(1), 41–42. https://doi.org/10.1177/2049463714541642

Foroutan, Maryam & Noordin, Nooreen & Hamzah, Mohd. (2013). Use of E-mail Dialogue Journal in Improve Writing Abilities. International Journal of Humanities and Social Science. Vol.3,.254-266. Download citation of Writing Difficulties and New Solutions: Blended Learning as an Approach to Improve Writing Abilities (researchgate.net).

Gomaa, L. (2010). Writing Trouble Spots for ESL Students of Arabic: The Apple Where Teachers Meet and Learn.

Haider, I., & Zandi, H. (2022). In My Professor’s Eyes: Faculty and perceived impoliteness in student Impact. EDUCAUSE Quarterly, 31(1), 42–50. https://er.educause.edu/articles/2008/2/email-in-academia- expectations-use-and-instructional-impact.

Hamzah, MI; Embi, MA; and Ismail, A. (2010). ICT and Diversity in Learners’ Attitude on Smart School Initiative, Procedia - Social and Behavioral Sciences, Volume 7, 2010, Pages 728-737.

Hassett, James M; Spuches, Charles M; and Webster, Sarah P. (1995). "Using Electronic Mail for Teaching and

Hayati, M. & Gooran, M. (2014). Email and its effects on Iranian EFL learners’ writing ability. MEX TESOL Journal, Vol. 38 (1). Issue 1: Adding to the Sum of Accurate Information in the World, August 2002, DOI: http://dx.doi.org/10.3998/ 3336451.0008.104

Learning" To Improve the Academy. 333. https://digitalcommons.unl.edu/podimproveacad/333

Haider, I. & Zandi, H. (2022). In my professor’s eyes: Faculty and perceived impoliteness in student emails. Lodz Papers in Pragmatics, 18(1), 197-222. https://doi.org/10.1515/lpp-2022-0009

Lewins, A., & Silver, C. (2007). Using software in qualitative research: A step-by-step guide. Sage.

Mansor, Noraien. (2007). Collaborative Learning via Email Discussion: The impact on ESL Students Writing Performance-A case Study at Universiti Malaysia Terenganu (UMT), The International Journal of Language Society and Culture, www.educ.utas.edu.au/users/tle/JOURNAL/

Method and Research. SAGE Publications Ltd. https://doi.org/978-1-4129-0833-7

Paper presented at the Third International Conference on Teacher Education in Second Language Teaching, City University of Hong Kong.

Pennington, M.C. (1995). Sensitising bilingual teachers to the use of two languages in the English class.

Psychology, 3, 77–101.

Rokni, S. (2013). Emailing and its effect on intermediate learners’ writing in and EFL context. International Journal of Language and Linguistics 1 (4).

Saldaña, J. (2021). The coding manual for qualitative researchers. The coding manual for qualitative researchers, 1-440.

Smith, J. A., & Osborn, M. (2015). Interpretative phenomenological analysis as a useful methodology

Smith, J. A., Flowers, P., & Larkin, M. (2009). Interpretative Phenomenological Analysis: Theory,

Weiss, M., & Hanson-Baldauf, D. (2010). E-Mail in Academia: Expectations, Use, and Instructional

Winans, M. D. (2020). Email requests: Politeness evaluations by instructors from diverse language

Young, S., Kelsey, D., & Lancaster, A. (2011). Predicted Outcome Value of E-mail Communication: Factors that Foster Professional Relational Development between Students and Teachers, Communication Education, 60:4, 371-388. Predicted Outcome Value of E-mail Communication: Factors that Foster Professional Relational Development between Students and Teachers | Request PDF (researchgate.net)

Downloads

Published

2023-07-02

Versions

2023-07-03 (2)
2023-07-02 (1)

How to Cite

Castillo, C., Udtohan, A. M., Reyno, C. J., Pamplona, A., Nacionales, J., & Claridad, N. (2023). Examining email etiquettes of Filipino accountancy students: insights from Faculty members in a higher education institution. Journal of Language, Literature, Social and Cultural Studies, 1(2), 135–145. https://doi.org/10.58881/jllscs.v1i2.61