Navigating communication challenges in the post-pandemic era: perspectives from teachers in a Philippine higher education institution

Authors

  • Jasmyn Baltazar Eastern Visayas State University, Philippines
  • Trixie Jayne Caples Eastern Visayas State University, Philippines
  • Adriel Kieth Isio Eastern Visayas State University, Philippines
  • Ranilyn Sitoy Eastern Visayas State University, Philippines
  • Joseph Nacionales Eastern Visayas State University, Philippines
  • Norberto Claridad Eastern Visayas State University, Philippines

DOI:

https://doi.org/10.58881/jllscs.v1i3.51

Keywords:

teachers, students, post-pandemic, communication strategies, communication challenges

Abstract

The COVID-19 pandemic has presented an opportunity for the education sector, particularly in higher education, to reconsider how they adapt to the post pandemic era. However, several challenges emerge, particularly regarding the communication between teachers and students. This study was undertaken to find out how teachers communicate with students and the communication challenges that they encountered in the post-pandemic period. A qualitative research approach was applied throughout the study, specifically the utilization of the Interpretative Phenomenological Analysis (IPA) method. The data gathered from nineteen (19) teachers was analyzed through thematic analysis. The coding cycle used was vivo coding, followed by eclectic coding and axial coding for refining codes. Responses revealed five specific challenges that was faced by the teachers: (1) pandemic impact on students’ attitudes and learning (2) language and communication barriers, (3) technological challenges in education, (4) lack of infrastructures building gaps in classroom environment, and (5) teachers’ preparedness and effectiveness. It is significant that teachers know how to apply different strategies in order to counter communication challenges that they may face. Few recommendations to improve the findings of the study are discussed at the end of this paper.  

Downloads

Download data is not yet available.

References

Ajoke, A. R. (2017). The Importance of Instructional Materials in Teaching English as a Second Language. International Journal of Humanities and Social Science Invention. https://www.ijhssi.org/papers/v6(9)/Version-3/F0609033644.pdf.

Amygardner. (2022). A New Way to Approach Translation in Language Teaching. General Educator Blog. https://www.fluentu.com/blog/educator/translation-in-language-teaching/.

Andrews, A. (2019). How School Facilities Improve a Child’s School Experience. Fresco News.

https://www.fresconews.com/how-school-facilities-improve-a-childs-school-experience/?amp#.

Apolinar, A. M. (2021, December 8). Lack of Classrooms - Alynna Marie Apolinar – Medium. Medium.

https://medium.com/@alynnamarieapolinar/lack-of-classrooms-80629222edcd.

Ballena, C., & Natividad, A. C. (2021). Communicating with Students Under the Modular Distance Modality in the Midst of the COVID-19 Pandemic. PCS Review, 1-17.Retrieved from https://www.researchgate.net/publication/357505506_Communicating_with_students_under_the_modular_distance_modality_in_the_midst_of_the_COVID-19_pandemic.

Bordeos, M., Lagman, K. R., & Sta. Cruz, I. (2022). Students in the New Normal: Their Experiences in the Pandemic’s Limited Face-to-Face Classes. ResearchGate. Retrieved from https://www.researchgate.net/profile/Michael_Bordeos/publication/365877625_Students_in_the_New_Normal_Their_Experiences_in_the_Pandemic%27s_Limited_Face-to-Face_Classes/links/6387f86ffee13e4fe52f4ce5/Students-in-the-New-Normal-Their-Experiences-in-the-Pandemics-Limited-Face-to-Face-Classes.pdf?origin=publication_detail.

Braun, V. and Clarke, V. (2006) Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3 (2). Pp. 77-101. Retrieved from http://eprints.uwe.ac.uk/11735.

Brown, L. (2023). What is Effective Communication? Laurie Brown Communications.

https://lauriebrown.com/guides/communication-skills/what-is-effective-communication/.

Caratiquit, K.D. Caratiquit, L.C.J. (2022). Uncovering Teacher’s Situation Amidst the Pandemic: Teacher’s Coping Mechanisms, Initiatives, Constraints, and Challenges Encountered. International Journal of Social Sciences and Education Research, 8 (3), 288-298. Retrieved from https://doi.org/10.24289/ijsser.1103698.

CopyPress. (2023, May 4). The Benefits of Infographics for Education. Content Marketing Agency.

Content Marketing Services by CopyPress. https://www.copypress.com/kb/infographics/the-benefits-of-infographics-for education/#:~:text=Infographics%20often%20prove%20so%20effective,from%20many%20learners%20and%20clients.

Destine, F. (2022, October 17). How to Harness the Power of Communication When Facing Challenges.

Entrepreneur. Retrieved from https://www.entrepreneur.com/leadership/facing-challenges-in-the-workplace-learn-how-to-communicate/435202#:~:text=Communication%20plays%20a%20vital%20role,resolve%20conflict%20and%20promote%20collaboration.

Estrellado, C. J. (2021). Transition to Post-Pandemic Education in the Philippines: Unfolding Insights.

International Journal of Scientific and Research Publications, 11(12), 507. Retrieved from https://doi.org/10.29322/IJSRP.11.12.2021.p12074.

Gerold, N. (2020, December 22). Virtual Learning is Hard. The Dispatch. Retrieved from

https://thedispatchonline.net/13118/journalism-1/virtual-learning-is-hard/#:~:text=Online%20learning%20is%20harder%20for,has%20been%20a%20rough%20adjustment.&text=Many%20students%20have%20struggled%20to,at%20school%20to%20learning%20virtually.

Hernando-Malipot, M. (2022). Students, Teachers Encounter Various Challenges During Pilot Face-to-

face Classes. Manila Bulletin. Retrieved from https://mb.com.ph/2022/01/05/students-teachers-encounter-various-challenges-during-pilot-face-to-face-classes/.

Hollowell, K. (2021, May 19). What are the Benefits of a Teacher Assistant? The Classroom. Retrieved

from https://www.theclassroom.com/benefits-teacher-assistant-6739168.html.

Hyndman, B. (2018, August 13). Ten Reasons Teachers Can Struggle to Use Technology in the Classroom. The Conversation. Retrieved from https://theconversation.com/ten-reasons-teachers-can-struggle-to-use-technology-in-the-classroom-101114.

Jackaria, P.M. (2022). Elementary Teachers’ Experiences and InstructionalChallenges During the Return

to School After the COVID-19 Closure in the Philippines. International Research Journal of Science, Technology, Education, and Management, 2(2), 216-225. Retrieved from https://doi.org/10.5281/zenodo.6955920.

Jimoyiannis, A., Koukis, N., & Tsiotakis, P. (2021). Shifting to Emergency Remote Teaching Due to the

COVID-19 Pandemic: An Investigation of Greek Teachers’ Beliefs and Experiences. In Communications in Computer and Information Science (pp. 320–329). Springer Science+Business Media. Retrieved from https://doi.org/10.1007/978-3-030-73988-1_25.

Lapada, A., Fabrea, M. F., Robledo, D. A., & Alam, Z. (2020). Teachers’ Covid-19 Awareness, Distance

Learning Education Experiences and Perceptions towards Institutional Readiness and Challenges. Reserved.International Journal of Learning, Teaching and Educational Research. Retrieved from http://ijlter.net/index.php/ijlter/article/view/308/310.

Legarde, M. A. (2022). Flexible Learning in the Time of a Pandemic: The Case of a Higher Education

Institution in the Philippines. ResearchGate. Retrieved from https://www.researchgate.net/publication/364149588_Flexible_Learning_in_the_Time_of_a_Pandemic_The_Case_of_a_Higher_Education_Institution_in_the_Philippines.

LoBello, K. (2021, May 19). What Are the Benefits of Listening in the Classroom? The Classroom.

Retrieved from https://www.theclassroom.com/benefits-teacher-assistant-6739168.how.

Pal, N., Halder, S., & Guha, A. (2016). Study on Communication Barriers in the Classroom: A Teacher’s

Perspective. Online Journal of Communication and Media Technologies. Retrieved from https://www.ojcmt.net/download/study-on-communication-barriers-in-the-classroom-a-teachers-perspective.pdf.

Pot, A., Keijzer, M., & De Bot, K. (2018). Intensity of Multilingual Language Use Predicts Cognitive Performance in Some Multilingual Older Adults. Brain Sciences, 8(5), 92. https://doi.org/10.3390/brainsci8050092.

Rapanta, C., Botturi, L., Goodyear, P., Guàrdia, L., & Koole, M. (2021). Balancing Technology, Pedagogy

and the New Normal: Post‐pandemic Challenges for Higher Education. Springer. Retrieved from https://link.springer.com/content/pdf/10.1007/s42438-021-00249-1.pdf?pdf=button.

Rasman. (2021, October 27). Commentary: Mixing Languages in Classrooms can Boost Academic

Performance. CNA. https://www.channelnewsasia.com/commentary/mixing-languages-classrooms-benefit-students-learning-2271991.

Robosa, J., Perante, L., Paras, N. E., & Tus, J. (2021). The Experiences and Challenges Faced of the Public

School Teachers Amidst the COVID-19 Pandemic: A Phenomenological Study in the Philippines. ResearchGate. Retrieved from https://www.researchgate.net/profile/Jhoselle-Tus/publication/349310396_The_Experiences_and_Challenges_Faced_of_the_Public_School_Teachers_Amidst_the_COVID-19_Pandemic_A_Phenomenological_Study_in_the_Philippines/links/602a08584585158939a65d3d/The-Experiences-and-Challenges-Faced-of-the-Public-School-Teachers-Amidst-the-COVID-19-Pandemic-A-Phenomenological-Study-in-the-Philippines.pdf?_sg%5B0%5D=started_experiment_milestone&origin=journalDetail&_rtd=e30%3D.

Salarvand S., Mousavi M. S., & Rahimi, M. (2023). Communication and Cooperation Challenges in the

Online Classroom in the COVID-19 Era: A Qualitative Study. BMC Medical Education. https://www.researchgate.net/publication/369529207_Communication_and_cooperation_challenges_in_the_online_classroom_in_the_COVID-19_era_a_qualitative_study.

Smith, J. A., Flowers, P., & Larkin, M. (2009). Interpretative Phenomenological Analysis: Theory,

Method and Research. SAGE. Retrieved from https://uk.sagepub.com/en-gb/eur/interpretative-phenomenological-analysis/book250130.

Sword, R. (2020). Effective Communication in the Classroom: Skills for Teachers. The Hub. High Speed

Training. https://www.highspeedtraining.co.uk/hub/communication-skills-for-teachers/.

Tasler, N. (2016, September 21). How to Get Better at Dealing with Change. Harvard Business Review.

Retrieved from https://hbr.org/2016/09/how-to-get-better-at-dealing-with-change.

Untalan, S. (2022, November 16). CHED: No More Fully Online Courses Starting 2nd Sem of SY 2022

GMA News Online. Retrieved from https://www.gmanetwork.com/news/topstories/nation/851672/ched-no-more-fully-online-courses-starting-2nd-sem-of-sy-2022-2023/story/?amp.

Ventayin, R. J. (2018). Teachers’ Readiness in Online Teaching Environment: A Case of Department of

Education Teachers. Journal of Education, Management and Social Sciences, 2(1). Retrieved from www.psurj.org/jemss.

Yadav, P. (2023). Online Education and COVID-19 Pandemic: Challenges for Higher Education.

Zenodo CERN European Organization for Nuclear Research. Retrieved from https://doi.org/10.5281/zenodo.7801173.

Zagkos, C., Kyridis A., Kamarianos I., Dragouni K., Katsanou A., Kouroumichaki E., Papastergiou N.,

& Stergianopoulos E. (2022). Emergency Remote Teaching and Learning in Greek Universities During the COVID-19 Pandemic: The Attitudes of University Students. European Journal of Interactive Multimedia and Education. Retrieved from https://www.ejimed.com/article/emergency-remote-teaching-and-learning-in-greek-universities-during-the-covid-19-pandemic-the-11494.

Downloads

Published

2023-11-01 — Updated on 2023-11-02

Versions

How to Cite

Baltazar, J., Caples, T. J., Isio, A. K., Sitoy, R., Nacionales, J., & Claridad, N. (2023). Navigating communication challenges in the post-pandemic era: perspectives from teachers in a Philippine higher education institution. Journal of Language, Literature, Social and Cultural Studies, 1(3), 198–209. https://doi.org/10.58881/jllscs.v1i3.51 (Original work published November 1, 2023)

Issue

Vol. 1 No. 3 (2023): November 2023

Section

Articles

License

Copyright (c) 2023 Journal of Language, Literature, Social and Cultural Studies

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Most read articles by the same author(s)