Ghimire SR, Agarwal N, Basnet A, Chaurasiya S. A comparative study on the impact of service quality on customer satisfaction: Survey of joint venture and government banks in Nepal. JCMTS [Internet]. 2024 Oct. 16 [cited 2025 Aug. 16];3(3):153-6. Available from: https://ympn.co.id/index.php/JCMTS/article/view/204