MAULANI, Kiki; SIMANJUNTAK, Widya Octovia Rini; SYAHRUL, Syahrul; WIRAWAN, Indra. The analysis of the competencies and the services of front office staffs toward the guests satisfaction at wing hotel kualanamu deli serdang. Journal of Commerce, Management, and Tourism Studies, Indonesia, v. 5, n. 2, p. 410–422, 2026. DOI: 10.58881/jcmts.v5i2.516. Disponível em: https://ympn.co.id/index.php/JCMTS/article/view/516. Acesso em: 23 sep. 2026.