PARASUARI, Ni Komang Lia; PUTRA, I Komang Mahayana; WAJDI, Majid; ZAILANI, Suhaiza. Assessing service quality and customer experience in relation to customer satisfaction in organizing mice events . Journal of Commerce, Management, and Tourism Studies, Indonesia, v. 5, n. 2, p. 235–248, 2026. DOI: 10.58881/jcmts.v5i2.473. Disponível em: https://ympn.co.id/index.php/JCMTS/article/view/473. Acesso em: 21 aug. 2026.