NARTI, Ni Ketut; SURYANIADI, Sagung Mas; WIJAYATI, Ni Luh Made. Understanding employee contentment in the hospitality sector: An IPA approach to evaluate satisfaction and performance . Journal of Commerce, Management, and Tourism Studies, Indonesia, v. 4, n. 3, p. 492–511, 2025. DOI: 10.58881/jcmts.v4i3.406. Disponível em: https://ympn.co.id/index.php/JCMTS/article/view/406. Acesso em: 26 jan. 2026.