GHIMIRE, Shiva Raj; AGARWAL, Nirdosh; BASNET, Ashok; CHAURASIYA, Sneha. A comparative study on the impact of service quality on customer satisfaction: Survey of joint venture and government banks in Nepal. Journal of Commerce, Management, and Tourism Studies, Indonesia, v. 3, n. 3, p. 153–163, 2024. DOI: 10.58881/jcmts.v3i3.204. Disponível em: https://ympn.co.id/index.php/JCMTS/article/view/204. Acesso em: 16 aug. 2025.