UGWU , Kelechi Enyinna. Aligning total quality management, continuous improvement for process performance: An empirical review. Journal of Commerce, Management, and Tourism Studies, Indonesia, v. 3, n. 1, p. 1–12, 2024. DOI: 10.58881/jcmts.v3i1.112. Disponível em: https://ympn.co.id/index.php/JCMTS/article/view/112. Acesso em: 16 aug. 2025.